Frequently Asked Questions
Everything you need to know about shopping with UNTAG
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all UNTAG products come with a one-year limited warranty against manufacturing defects to ensure you receive the highest quality goods.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we allow changes or cancellations within 1 hour of purchase. Please contact our customer service team immediately for assistance.